Refund and Returns Policy

At marydayfoods.com, we aim to provide a seamless shopping experience for our customers. Below is our cancellation and refund policy for orders placed on our website:

1. Order Cancellation

   • Cancellation Period: You may cancel your order within 24 hours of placing it, provided that the order has not already been shipped or processed. Please contact our customer service team promptly to request cancellation.
   • Cancellation Process: To cancel your order, please contact our customer service team via email at marydaymarch18@gmail.com or by phone at +91 9446345000. Please include your order number and reason for cancellation in your communication.

2. Refund Policy

   • Eligibility: Once your cancellation request is approved and processed, we will initiate a refund to your original method of payment.
   • Refund Timeframe: Refunds will be processed within 5-7 business days of approval. The time it takes for the refund to reflect in your account may vary depending on your financial institution.
   • Non-refundable Items: Some items are non-refundable, including:
     • Products that have been opened or used.
     • Products that are not in their original condition, damaged, or missing parts.
     • Gift cards or promotional items.

3. Return Shipping

   • Return Shipping Costs: If you are returning an item due to a change of mind or for reasons other than product defect or our error, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • Return Instructions: To return a product, please contact our customer service for a return authorization number and shipping address. Please securely package the item and include a copy of your order receipt or proof of purchase.

4. Damaged or Defective Items

   • Damaged Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

5. Contact Us

   • Email: marydaymarch18@gmail.com
   • Phone: +91 9446345000
   • Address: 323 Vethomparambil Valiyakandom, Kattappana, Idukki, Kerala, PIN: 685508

If you have any questions about our cancellation and refund policy, please feel free to contact us using the above details.